Greeter-Customer Service Representative

Location: North Brunswick
Posted on: November 11, 2024

Job Description:

Job Description:

Position is the first contact for greeting and welcoming customers as they enter the store. Responsibilities include:

? Maintaining professional appearance and demeanor to set the stage for exceptional service

? Providing a consistently excellent customer service experience by maintaining the highest degree of courtesy and professionalism

? Checking customers into automated check-in device (if applicable) or keeping a manual list of customers waiting

? Assess customers needs in order to correctly assign to correct work group (sales, customer service or technical support)

? Directing customers to appropriate section of the store while they wait (based on their original request) or familiarize customers with store layout and available resources

? Provide customer promotional flyers

? Managing wait times and customer expectations to help monitor store flow

? Directing customer to appropriate representatives

? Thanking customers for their business as they leave

Hours:

Hours will vary depending on the weekly schedule. Stores are open 7-days a week, scheduling flexibility is a must and will include nights and weekends.

Position Requirements:

Essential

? Excellent written and verbal communication skills

? High school diploma or equivalent

? Must be over 18

? PC Skills (knowledge of Windows environment)

? Ability to work in a fast-paced retail store environment

? Must be able to stand on feet all day

? Strong interpersonal skills, friendly outgoing personality

Desirable

? 1-2 years in retail sales

? AA in business administration or marketing a plus or equivalent work experience

DRESS CODE POLICY

Professional Dress Guidelines - Women

Women may wear:

? Dresses within 3 inches of the top of the knee when standing

? Skirts & suits within 3 inches of the top of the knee when standing

? Dress slacks (corduroy or khaki pants may be worn if they are pressed & in good condition)

? Collared shirts, blouses, turtlenecks, sweaters that are tucked in or do not reveal any midriff even when stretching or bending.

? Jackets, blazers, or vests may be worn over the above

? Socks or hosiery must be worn at all times

? Shoes: professional close-toed heels or flats in good condition

? Belts must be worn with belt loop style pants.

Women may NOT wear:

? Open-toed shoes, open toed sandals, open heel shoes

? Extremes in shoes should be avoided (i.e. work boots, brightly colored shoes, platforms shoes, flip flops, mules, etc.)

? Provocative clothing, sun dresses, spaghetti-strap or sleeveless tops

? High-slit skirts or dresses

? Denim of any kind

? Athletic or exercise pants, including sweatpants, leggings, spandex, leotards

? Athletic or exercise shirts, including t-shirts, sweatshirts and polo type shirts

? Shorts, Cargo or Capri pants

? Sheer, see-through or low cut clothing or any style, which reveals midriff or cleavage.

? Pants with pockets sewn on the outside of the pant or that have rivets are not allowed

? Pants worn on the hips.

Other apparel:

? Scarves may be worn around the neck that color-coordinate with the shirt and pants.

? Socks are required

? Name badges are to be worn while the employee is in the store.

? Hats or any other type of headgear may not be worn (unless it is required for religious purposes).

? Belts must be worn and coordinate with the color

Professional Dress Guidelines - Men

Men may wear:

? Suits

? Dress slacks (corduroy or khaki pants may be worn if they are pressed & in good condition)

? A belt must be worn with pants that have belt loops

? Collared shirts with ties. Shirts must be tucked in.

? Turtlenecks with sport jackets or blazers

? Sweaters, vests, sport jackets or blazers over a collared shirt with a tie

? Socks must be worn at all times (no white socks allowed)

? Shoes: professional black, brown or cordovan leather dress shoes or loafers in good condition

Men may NOT wear:

? Shoes: worn shoes, tennis shoes, sandals, or sneakers

? Extremes in shoes should be avoided (i.e. work boots, brightly colored shoes, flip flops, mules, etc.)

? Denim of any kind

? Athletic or exercise clothing, including sweatpants sweatshirts, t-shirts, and polo type shirts

? Shorts

? Cargo or any jean style pants

? Pants with pockets sewn on the outside of the pant or that have rivets are not permitted.

? Pants should not been worn hanging on the hips.

Other apparel:

? Ties must be worn that color-coordinate with the shirt and pants.

? Socks are required

? Name badges are to be worn while the employee is in the store.

? Hats or any other type of headgear may not be worn (unless it is required for religious purposes).

? Belts must be one color (black, brown)

Personal Appearance/Hygiene:

As professionals, our store employees are expected to dress and appear in a manner consistent with the expectations of our customers. This includes practicing good hygiene.

? Facial hair must be clean-shaven and beard/mustache must be neatly trimmed.

? Gum chewing, food or drink is not permitted in customer facing areas.

? Jewelry should be limited to the following:

1-2 earrings per ear

No nose, eyebrow, lip or tongue rings or other visible piercing

No large, oversized gold/silver chains with/ without charms hanging outside shirts

Conservative in nature and subject to management discretion

Keywords: , Wayne , Greeter-Customer Service Representative, Administration, Clerical , North Brunswick, New Jersey