RETAIL BANKER I (30 HOURS WEEKLY) FRANKLIN AVENUE
Company: TD Bank
Location: Franklin Square
Posted on: October 23, 2024
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Job Description:
Work Location:United States of AmericaHours:30Pay Details:$23.75
- $31.50 USDTD is committed to providing fair and equitable
compensation opportunities to all colleagues. The included salary
range for this role takes into account multiple factors that are
considered in making compensation decisions. The base pay actually
offered may vary based upon candidate's skills and experience,
job-related knowledge, licensure and certifications, geographic
location, and other specific business and organizational needs. As
TD puts career development at the forefront of our colleague
experience, it is not typical for an individual to be hired at or
near the top of the range for their role.As a candidate, you are
encouraged to ask compensation related questions and have an open
dialogue with your recruiter who can provide you more specific
details for this role.Line of Business:Personal & Commercial
BankingJob Description:The Retail Banker I is a Customer liaison
that is integral to delivering TD's Brand promise by utilizing
financial expertise and consultative advice in advising Customers
regarding banking solutions/needs. This role contributes to the
achievement of business objectives that enable growth through
identifying appropriate TD solutions that help Customers achieve
their financial goals and optimize their relationship with TD.Depth
& Scope:Proficient in products, services and routine transactions
in order to identify opportunities to educate on Bank products and
services to Customers and/or refer them to appropriate team member
or internal Bank partners, while ensuring a positive Customer
experienceRequires a broad knowledge and understanding of the full
product suite, services and processes of business area, and could
be characterized by low to moderate complexity/riskMakes product
recommendations based on Customer needs and highlights product
features and benefits that ultimately support Customers through
challenging times and life events, save time and money, and exceed
their needsUtilizes Customer Relationship Management tools to
proactively play a key role in Customer assessments, proactively
identifies Customer solutions and lead-focused outbound sales
activitiesEvaluates issues, errors and problems based on practices
and existing precedents or proceduresExplains detailed and/or
complicated information within the teamBuilds working relationships
with customers and related teamsRequires full proficiency gained
through job related training to perform a range of
activitiesParticipates in Customer outreach, servicing and advice
activities to deliver on our unexpectedly human promiseEngages in
conversations with customers about loan products, facilitates the
application intakeMust maintain an active registration status with
NMLS (Nationwide Mortgage Licensing System and Registry)Education &
Experience:HS Diploma or GED1+ years related experience
requiredTeller experience (Preferred)Cross trained to take customer
transactionsSuperior Customer Service skillsStrong organization
skills to handle multiple tasks in a fast-paced
environmentExcellent communication skills with ability to be
concise, clear and consistentDemonstrated ability to schedule and
prioritize workDemonstrated ability to work independently and
within deadlinesSound judgment in decision making and effective
problem solvingProficient in Microsoft OfficeNotary License
(Preferred)Customer Accountabilities:Delivers Legendary Experience
by helping Customers, building relationships, delivering service
and advice to TD CustomersUnderstands and supports the Bank's
Customer Service Strategy; Delivers Customers end-to-end advice
they expect: (1) building trust with educational content & tools,
(2) providing consultative support, and (3) advocating for them
with proactive insights & recommendationsServes as a Customer
advocate in providing Customer resolution, proactive tips and
insights on saving time & moneyConsistently executes appropriate
behaviors to deliver a Legendary Customer experience that is
unexpectedly human in the Store through either effective problem
resolution or providing sound advice that yields a
solutionEstablishes and nurtures Customer relationships by
consistently displaying product knowledge, actively listening to
Customer needs while engaging in additional conversation to
identify any additional needs and offer a solution or partner
referralUtilizes the Customer relationship management tools to
understand and gather Customer information to allow for Customer
insights to be built to yield a deeper Customer experience and
journeyEngages in lobby leadership by orchestrating Customer flow,
warmly welcome, discover initial needs and guides Customer
appropriatelyUnderstands Customer preferences with banking (when
and how they want) and educates Customers on self-service options
that meet their needsMay act as a point of escalation for Customer
questions or concernsMay perform a variety of (teller) transactions
including check cashing, deposits, transfers and withdrawals while
monitoring fraud mitigation and adhering to established operational
policies and proceduresConsiders the impact of decisions on the
well-being of TD, its Customers and stakeholdersProvides the
highest level of Customer service when dealing with internal
partners, vendors or our Customers - WOW at every
opportunityImproves Customer financial confidence by sharing
financial knowledge to help Customers meet and exceed their
financial goalsActs as a brand champion both internally and
externallyChampions Customer service activities; supporting
Customers through challenging times and life eventsRecognizes
transaction needs of clients and educates clients on self-service
channels including digital optionsBrings your genuine self and
turns each banking transaction into a personalized interaction, one
Customer at a timeDelivers end to end advice to Customers by
providing information and tools for financial management that helps
Customers achieve their goals, and provides real time
insightsShareholder Accountabilities:Promotes full suite of
products, sales, services and banking capabilitiesUnderstands and
applies operating policies and proceduresSupports the timely and
accurate completion of business processes and proceduresEscalates
non-standard or high risk transactions/activities as
necessaryEnsures documentation that is prepared/completed is
accurate and properly reflects client/business intentions and is
consistent with relevant rules/regulationsEnsures necessary due
diligence to support the accuracy of all customer
transactions/activitiesBe knowledgeable of and complies with Bank
Code of ConductContributes to business objectives for Operational
Excellence by fully understanding accountability in driving an
operationally sound locationExecutes with excellence by adhering to
all risk and control policies/proceduresEmployee/Team
Accountabilities:Participates fully as a member of the team,
supports a positive work environment that promotes service to the
business, quality, innovation and teamwork and ensures timely
communication of issues/points of interestSupports the team by
continuously enhancing knowledge/expertise in own area and
participates in knowledge transfer within the team and business
unitParticipates in personal performance management and development
activitiesKeeps others informed and up-to-date about the
status/progress of projects and/or all relevant or useful
information related to day-to-day activitiesContributes to a fair,
positive and equitable environment that supports a diverse
workforceActs as a brand ambassador for your business area/function
and the Bank, both internally and/or externallyUtilizes feedback
through coaching sessions to demonstrate stronger
performanceEstablishes relationships with partner bankers to make
effective referrals to themContributes to a positive work
environment by aligning to TD Model, Brand and Culture by
participating fully as a member of the teamCollaborates with team
members in contributing to the success of the team and
organizationActively seeks opportunities to improve delivery of
work with high attention to quality standardsActively takes
ownership of own career and aspirations. Seeks out diverse feedback
to continuously develop and enhance skillsPositively embraces
changeAdheres and participates in TD's Shared Commitments and code
of conduct expectationsEngaged in advancing and sustaining a
unique, inclusive culture that reflects TDs diversity agenda, and
creates an extraordinary employee experienceOCC Language:This
position falls within the definition of Loan Originator as defined
under Regulation Z of the Truth in Lending Act, 12 CFR Part
1026.36, and the definition of Mortgage Loan Originator as defined
under the Secure and Fair Enforcement for Mortgage Licensing Act of
2008 (SAFE Act), 12 U.S.C. - - 5102 et seq., and its implementing
regulations, 12 CFR Part 1007Must be eligible for employment with a
covered financial institution under the standards established by
Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36Must
be eligible for registration as a registered mortgage loan
originator with the NMLS (Nationwide Mortgage Licensing System and
Registry) in accordance with the Secure and Fair Enforcement for
Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. - - 5102 et
seq., and its implementing regulations, 12 CFR Part
1007Satisfactory results on a criminal background check and a
credit report check, and statements/certification from job
applicant regarding administrative, civil, and/or criminal findings
by any government agency/authority, are required by federal law for
this positionPhysical Requirements:Never: 0%; Occasional: 1-33%;
Frequent: 34-66%; Continuous: 67-100%Domestic Travel -
OccasionalInternational Travel - NeverPerforming sedentary work -
ContinuousPerforming multiple tasks - ContinuousOperating standard
office equipment - ContinuousResponding quickly to sounds -
OccasionalSitting - FrequentStanding - FrequentWalking -
OccasionalMoving safely in confined spaces -
OccasionalLifting/Carrying (under 25 lbs.) -
OccasionalLifting/Carrying (over 25 lbs.) - NeverSquatting -
OccasionalBending - OccasionalKneeling - OccasionalCrawling -
NeverClimbing - NeverReaching overhead - OccasionalReaching forward
- OccasionalPushing - NeverPulling - NeverTwisting -
NeverConcentrating for long periods of time - ContinuousApplying
common sense to deal with problems involving standardized
situations - ContinuousReading, writing and comprehending
instructions - ContinuousAdding, subtracting, multiplying and
dividing - ContinuousThe above statements are intended to describe
the general nature and level of work being performed by people
assigned to this job. They are not intended to be an exhaustive
list of all responsibilities, duties and skills required. The
listed or specified responsibilities & duties are considered
essential functions for ADA purposes.Who We Are:TD is one of the
world's leading global financial institutions and is the fifth
largest bank in North America by branches/stores. Every day, we
deliver legendary customer experiences to over 27 million
households and businesses in Canada, the United States and around
the world. More than 95,000 TD colleagues bring their skills,
talent, and creativity to the Bank, those we serve, and the
economies we support. We are guided by our vision to Be the Better
Bank and our purpose to enrich the lives of our customers,
communities and colleagues.TD is deeply committed to being a leader
in customer experience, that is why we believe that all colleagues,
no matter where they work, are customer facing. As we build our
business and deliver on our strategy, we are innovating to enhance
the customer experience and build capabilities to shape the future
of banking. Whether you've got years of banking experience or are
just starting your career in financial services, we can help you
realize your potential. Through regular leadership and development
conversations to mentorship and training programs, we're here to
support you towards your goals. As an organization, we keep growing
- and so will you.Our Total Rewards PackageOur Total Rewards
package reflects the investments we make in our colleagues to help
them and their families achieve their financial, physical and
mental well-being goals. Total Rewards at TD includes base salary
and variable compensation/incentive awards (e.g., eligibility for
cash and/or equity incentive awards, generally through
participation in an incentive plan) and several other key plans
such as health and well-being benefits, savings and retirement
programs, paid time off (including Vacation PTO, Flex PTO, and
Holiday PTO), banking benefits and discounts, career development,
and reward and recognition. Learn more
(http://hrportal.ehr.com/tdtotalrewards)Additional
Information:We're delighted that you're considering building a
career with TD. Through regular development conversations, training
programs, and a competitive benefits plan, we're committed to
providing the support our colleagues need to thrive both at work
and at home.Colleague DevelopmentIf you're interested in a specific
career path or are looking to build certain skills, we want to help
you succeed. You'll have regular career, development, and
performance conversations with your manager, as well as access to
an online learning platform and a variety of mentoring programs to
help you unlock future opportunities. Whether you have a passion
for helping customers and want to expand your experience, or you
want to coach and inspire your colleagues, there are many different
career paths within our organization at TD - and we're committed to
helping you identify opportunities that support your goals.Training
& OnboardingWe will provide training and onboarding sessions to
ensure that you've got everything you need to succeed in your new
role.Interview ProcessWe'll reach out to candidates of interest to
schedule an interview. We do our best to communicate outcomes to
all applicants by email or phone call.AccommodationIf you are an
applicant with a disability and need accommodations to complete the
application process, email the TD Bank US Workplace Accommodations
Program at USWAPTDO@td.com . Include your full name, best way to
reach you, and the accommodation needed to assist you with the
application process.All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.Federal law
prohibits job discrimination based on race, color, sex, sexual
orientation, gender identity, national origin, religion, age, equal
pay, disability and genetic information.
Keywords: TD Bank, Wayne , RETAIL BANKER I (30 HOURS WEEKLY) FRANKLIN AVENUE, Hospitality & Tourism , Franklin Square, New Jersey
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